Following four successful editions of the annual CIBAFI Global Islamic Bankers’ Survey Report, the fifth edition of this unique publication tackles a trending topic for the financial industry. The report reflects the views of more than 100 Heads of Islamic banks from 35 countries regarding Fintech adoption and customer experience’s elevation.
The theme of GIBS 2020 is “Beyond Digitalisation: Fintech and Customer Experience”.
The survey is grouped into four main parts:
- Islamic Banking Confidence Index;
- Islamic Banking Risk Dashboard
- Fintech Adoption within Islamic Banks; and
- Customer Experience within Islamic Banks
CIBAFI GIBS 2020 - Executive Summary
CIBAFI GIBS 2020 - Full Report with Appendix
CIBAFI GIBS 2020 - Light Version